WE DISPATCH ORDERS FAST! USUALLY WITHIN A COUPLE OF HOURS.

FREQUENTLY ASKED QUESTIONS

Do you include the inners?

No. We only sell cushion covers. We use premium quality fabrics and if we included inners our prices would have to drastically increase to cover the cost of inners as well as freight. 

 

Why do I need to pay for Shipping?

We do not factor shipping costs into our products, we keep our prices as low as possible. Most of our customers purchase multiple cushion covers so its less expensive for you, as the customer to pay shipping charge.

 

How long until I receive my product?

Our warehouse in Sydney dispatches orders fast - usually within hours of the order being placed! Delivery is then determined by Australia Post.

 

Will sizing be exact?

Unfortunately No.... our covers are hand made so please allow up to 10% variation in size ie: 50cm covers may be 48cm to around 52cm.

With all the treatment processes, printing methods etc the heat can cause fabric to shrink. Every production causes slight variances. We will do our best to get as close to the advertised size as possible.

 

Can I send back if it does not suit?

Sure can! If your purchase does not suit simply return to us within 28 days unused! Send to PO BOX 928 Bribie Island, QLD, 4507 for refund or exchange. Please include a note inside so we know what you want us to do with the return.

 

What size inner should I use?

We recommend using basic polyester fill inner from outlets such as Kmart, Big W, Spotlight, Ikea. Any inner within a couple of cm of the cover size is suitable example: for a 45cm x 45cm cover you can use a "full" 43cm inner or a "less full" 48cm inner. The best fit will be determined by the size and fullness of the inner. Think of the cushion cover like a pillow case, the inner will mold to fit the cover.

 

Do I need to use an outdoor suitable inner?

We say no but its a personal thing... We recommend simply using the standard polyester inners you purchase from most retail outlets.

 

Where do you manufacture?

YES we do manufacture overseas. I work with a personal friend of mine who happens to be a single mum. We manufacture with a small family run business in China and my business supports their family. 

 

Do your cushions fade?

The simple answer is YES. Everything fades if exposed to the sun long enough. Using UV treatments simply means the fabric will last longer than untreated fabric. For prolonged use and care of your cushion do not leave them exposed to the sun on an ongoing basis.

 

Are you cushions mould resistant?

Once again yes BUT it does not 100% guarantee against mould, the treatment simply makes the fabric more robust!

 

Discount Code

If you have multiple discount codes only 1 can be applied per order. If we have provided a special promotion or discount offer due to an order being placed, the discount only applies if the original order is kept and paid in full.

 

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